Job redesign services
Key differentiator or tag line of this service. Length: 1-2 sentences
Not sure your team’s roles, workflows or decision rights still make sense as your business grows or takes on new tools like AI? Pivote LM’s job redesign services realign capabilities, work processes and decision-making authority - often alongside AI adoption - so your existing team can take on more, without you needing to hire. The result: real productivity gains that translate into business growth, not just a tidier org chart.
Unlike generic HR consultancies that hand over a report and disappear, we stay through implementation, embedding new roles and learning directly into daily work. And because we train your managers to lead redesign themselves, the capability stays in-house long after our engagement ends.
Our services
A package for every stage of redesign
Whether you need a quick assessment or a full role overhaul, our 3-tier approach meets you where you are.
Start with a Diagnostic & Roadmap to spot quick wins, move into Redesign & Implementation to embed new roles and KPIs, or opt for a lasting Capability Build-Out so your own managers can lead future redesigns.
Each tier can stand alone or follow on from the last, so you only pay for what you need.
Package A: Diagnostic & roadmap
Package B: Redesign & implementation
Roles, tasks and KPIs get redefined, with learning embedded into daily work and SOPs handed over, putting the new roles into practice.
Package C: Capability build-out
The real transformation isn’t adding humans and machines together, it’s redesigning work with to deliver exponential value as human and machine capabilities converge in the work itself.
David Mallon, Managing Director at Deloitte Consulting LLP & Head of Research and Chief Futurist for Human Capital in US
Our process
From diagnosis to lasting change
Susan Kwa
Workplace consulting and design-thinking research come together in how Susan helps teams redesign roles that truly work.
Jonathan Lim
With 20+ years in business management and holding a WSQ Graduate Diploma in Workplace Learning, Jonathan guides practical, workable role redesigns.
The people who will guide your job redesign
Redesigning roles takes more than a template, it takes people who understand how small businesses actually run.
Our consultants combine strategic consulting, workplace research and hands-on business experience to help you reshape roles and workflows that genuinely fit your team.
What clients say about our job redesign services
Redesign that creates lasting capability, not just reports
How long does a job redesign engagement typically take?
It depends on scope, from a few weeks for a Diagnostic & Roadmap to several months for full Redesign & Implementation.
Do we need to redesign every role at once?
No, we can start with a single team or role and expand from there.
Will job redesign lead to retrenchments?
Our engagements focus on reshaping roles to add capability, not cut headcount.
Can job redesign help us adopt AI more effectively?
Yes, assessing AI and digital opportunities is a core part of our Diagnostic & Roadmap service.
Do you provide training after roles are redesigned?
Learning is embedded into the redesign itself, and we can build full courseware if needed.
Can you help us update our job descriptions and SOPs?
Yes. Job profiles and SOPs updating is part of our Redesign & Implementation deliverables.
Do we need HR expertise in-house to work with you?
No, we work directly with business owners and managers, and we can train your team to lead redesign themselves.
How involved do we need to be in the process?
Fairly involved at the start, as we rely on your input on business goals and constraints. But we handle the heavy lifting.
Are your job redesign services eligible for funding support?
Eligible SME engagements may qualify for co-funded support under Singapore’s workplace learning grant schemes. Contact us to check your fit.
FAQ
Get free consultation
Not sure where to start with reshaping roles or workflows? Book a free consultation and we’ll help you find the right starting point.
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